IMPORTANT: PLEASE DO NOT USE SOCIAL MEDIA OR PHONE TO CANCEL YOUR BOOKING, AS CANCELLING VIA THE SQUARE APP OR YOUR BOOKING CONFIRMATION EMAIL IS QUICK, EFFICIENT AND ALLOWS ANYONE WHO IS WAITLISTED TO BE GIVEN THE OPPORTUNITY TO ATTEND CLASS OR HAVE A CONSULTATION.
I KNOW THAT SOMETIMES PLANS CHANGE, THOUGH TO RESPECT OUR WAITLISTED CLIENTS AS WELL AS MY TIME, I ASK THAT EVERYONE KINDLY HONOURS THE FOLLOWING STRICT CANCELLATION POLICY:
MINIMUM 12 HOURS BEFORE YOUR BOOKED CLASS COMMENCES.
MINIMUM 24 HOURS BEFORE YOUR 1:1 PRIVATE OR GROUP SESSION.
MINIMUM 24 HOURS BEFORE YOUR HEALTH CONSULTATION OR IRIDOLOGY APPOINTMENT.
MINIMUM 10 DAYS BEFORE EVENTS AND WORKSHOPS.
HOW TO CANCEL YOUR APPOINTMENT
MORE THAN MINIMUM HOURS BEFORE YOUR CLASS/APPOINTMENT/WORKSHOP: IF YOU ARE UNABLE TO ATTEND A CLASS OR APPOINTMENT, I KINDLY ASK THAT YOU CANCEL ONLINE VIA THE SQUARE APP OR YOUR BOOKING CONFIRMATION EMAIL, TO AVOID FEES AND TO ALLOW WAITLISTED CLIENTS THE OPPORTUNITY TO ATTEND A CLASS OR HAVE A CONSULTATION AT THAT TIME. THIS CLASS WILL BE ADDED BACK ONTO YOUR MEMBERSHIP OR PACKAGE, AND NO CANCELLATION FEE WILL BE CHARGED.
WITHIN THE MINIMUM HOURS OF YOUR CLASS/APPOINTMENT/WORKSHOP: PLEASE SEND AN EMAIL TO RHIAN.PAYNE@GYTA.YOGA. YOU WILL NOT BE REIMBURSED OR BE ABLE TO MAKE UP THIS CLASS/APPOINTMENT. YOU WILL EITHER BE CHARGED FOR THE APPOINTMENT VIA YOUR NOMINATED PAYMENT METHOD, OR A CLASS WILL BE DEDUCTED FROM YOUR CLASS PASS FOR THE APPLICABLE CLASS, OR ANY MONIES ALREADY PAID WILL BE HELD.
NO-SHOW: IF YOU DO NOT CANCEL YOUR CLASS/APPOINTMENT AND DO NOT SHOW UP FOR THE CLASS/APPOINTMENT, THIS IS CONSIDERED A NO-SHOW AND YOU WILL EITHER BE CHARGED FOR THE APPOINTMENT VIA YOUR NOMINATED PAYMENT METHOD, OR ANY MONIES ALREADY PAID WILL BE HELD. YOU WILL NOT BE REIMBURSED OR BE ABLE TO MAKE UP THIS CLASS/APPOINTMENT.
IN ORDER TO AVOID GETTING CHARGED OR FORFEITING YOUR SCHEDULED APPOINTMENT, PLEASE BE SURE TO CANCEL OR RESCHEDULE ON THE SQUARE APP (VIA MY WEBSITE) OR VIA YOUR BOOKING CONFIRMATION EMAIL, AS SOON AS YOU KNOW YOU ARE UNABLE TO ATTEND.